Hiring For Customer Support Executive- Voice Process

from 0 to 5 year(s) of Experience
₹ 1,50,000 - 2,75,000 P.A.

Job Description

About Tradeplus - Online Brand of Navia Markets Ltd.


Navia Markets is a discount broker based out of Chennai having 25 years of experience in the Stock Broking Industry. Tradeplus ( https://www.tradeplusonline.com ) is the Online Discount Broking brand of Navia Markets Ltd. Our Business is built on Technology, Transparency, and Trust. It is fast expanding its footprints across PAN India. We enrich the employees to work efficiently and smartly. The company has received the NSDL Star Performance Award for the years 2013, 2015, 2016, 2017 & 2018.


Navia's business is powered by technology and business practices that are comparable to the best in the industry. It offers a discounted flat rate brokerage model along with state of the art investment/trading platforms across Exchanges for trading in Equities, Derivatives, Mutual funds, ETFs, Bonds, IPOs, Margin Trade Funding, etc.


Roles and Responsibilities


  • To attend all the client calls and resolve client queries that land on the desk.
  • Identify and assess customer needs to achieve satisfaction.
  • Determining the cause of the problem and explaining the best solution to solve the problem.
  • Serve customers by providing product and service information.
  • Provide accurate, valid, and complete information by using the right methods/tools within the time
  • limits.
  • Build sustainable relationships and trust with customers through open and interactive
  • communication.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers and follow up to ensure 100% resolution.
  • Collect customer's feedback & information and report to management.

Desired Candidate Profile

  • Should have a hunger to learn
  • Should be a team player
  • To be a self-motivated person
  • To be Creative and think out of box mindset
  • Good communication skills (written and verbal)
  • Planning & Organizing
  • Strong proofreading and editing skills and very high attention to details
  • A very high sense of ownership and integrity

Mandatory: Hindi speaking.

Knowledge of the stock market will add an advantage.

Freshers can apply


Experience: 0 - 8 years.

Shift Timing: General shift.

Location: Nungambakkam, Chennai

Contact: Eswanth - 9962017085/9840510467

Email : eswanth@tradeplusonline.com / career@tradeplusonline.com


Education-

UG:Any Graduate in Any Specialization

PG:

Doctorate:

Company Profile

Navia Markets Ltd.

Tradeplus - Online Brand of Navia Markets Ltd.

Navia Markets Limited is a financial services company established in the year 1983. It is widely known by its online brand Tradeplus and one of the fastest growing discount broker in India. Transparency, Technology and Timely service are our guiding principles. We understand that people do business with people they trust and understand. We build trust among the customers by empowering our employees. We enrich the employees to work efficiently and smartly. Our company has received NSDL Star Performance Award for the years 2013, 2015, 2016, 2017 & 2018.
Company Info
View Contact Details+

Contact Company:Navia Markets Ltd.

Address:9,4 , 5,GANGHA GRIHA,NUNGAMBAKKAM HIGH ROAD,NUNGAM, BAKKAM, , Chennai, Tamilnadu, India

Salary:

1,50,000 - 2,75,000 P.A.

Role Category:

Voice

Role:

Associate/Senior Associate -(NonTechnical)

Employment Type:

Full Time, Permanent